Refund policy
Return Policy
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Returns
If for any reason, your purchase is not quite right due to incorrect size, change of mind or not satisfied with the product, you are welcome to contact our team via email at info@alakaithelabel.com.au to be sent the return details to be able to send the item back to us. Returns/exchanges must be made within 14 days of receiving your order to receive a refund (if faulty & unwearable) or store credit (faulty and wearable) that will never expire. Items received outside of this period will strictly not be accepted.
Refunds for faulty products will only be given to customers who provide us with proof and images of the fault as well as a thorough description of the situation. It is up to our team to decide if the garment is deemed faulty due to manufacturing or is at customer fault.
If your product becomes faulty within 30 days of receiving your order (the item is unwearable) you must contact our team via email within this time period to be eligible for a replacement, store credit or refund. If you fail to contact us within this 30-day period from receiving your product this will be deemed as 'customer fault'. If the product has a slight manufacturing imperfection but wearable, a store credit will be issued. If you would like to return your garments because of a 'change of mind' or 'incorrect sizing' or 'unsatisfied' with the product' we can only strictly offer a store credit or exchange.
Please understand during the process of trying on your new garments to find your desired fit we do not accept any returns that do not meet our 'quality control check' which is the process every garment goes through before being eligible for a store credit. We are unable to resell these due to hygienic and imperfection reasons. Garments that do not meet our strict requirements will be shipped back to the customer at their cost.
Refunds are only available on faulty products. To be eligible for a return, all items must be unused and in the same condition that you received it. This includes being in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Returns/Exchanges Shipping
You will be responsible for paying for your own shipping costs for returning your item. (Our eco-friendly mailers are reusable as long as opened as per directions) Shipping costs are non-refundable. If you receive a refund or store credit, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
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